Warranty Policy

Warranty Coverage: We warrant that your möbius 3D concrete printed planter is free from defects in materials and workmanship for a period of two years from the date of purchase. This warranty ensures that you can enjoy the planter with peace of mind, knowing that we stand behind its quality.

Warranty Claim Process: If you encounter any issues covered by this warranty during the specified period, please follow these steps:

  • Contact our Customer Support Team: To initiate a warranty claim, please reach out to our dedicated Customer Support Team via email at support@mobius3dpc.com. Our knowledgeable representatives will guide you through the process and provide any necessary assistance.
  • Provide Necessary Information: To process your warranty claim efficiently, please be ready to provide the following information:
    • Proof of purchase (e.g., sales receipt, order confirmation)
    • Detailed description of the issue or defect
    • Clear photographs or videos showcasing the defect

Resolution Options: Once we receive your warranty claim, our Customer Support Team will evaluate the issue and determine the appropriate resolution. This may include one of the following options:

  • Repair: If the defect is repairable, we will arrange for the necessary repairs to be conducted by authorized technicians or provide guidance on how to address the issue effectively.
  • Replacement: If the defect cannot be adequately repaired, we will replace your möbius 3D concrete printed planter with an identical model or, if unavailable, a comparable model from our current product lineup.

Exclusions: Please note that this warranty does not cover the following:

  • Damage resulting from improper handling, installation, or use of the planter.
  • Normal wear and tear, including minor cosmetic imperfections.
  • Damage caused by accidents, misuse, abuse, negligence, or acts of nature.
  • Unauthorized modifications or alterations to the planter. 

Limitation of Liability: Our liability under this warranty is limited to the repair or replacement of the planter as stated above. We shall not be liable for any incidental or consequential damages arising from the use or inability to use the planter, including but not limited to loss of plants, loss of use, or any other expenses.

This warranty is valid only for the original purchaser and is non-transferable.

We value your satisfaction as a customer and strive to provide excellent support throughout the warranty claim process. If you have any questions, concerns, or need further assistance, please do not hesitate to reach out to our Customer Support Team.

Thank you for choosing möbius 3D concrete printed planter. We appreciate your business and look forward to serving you.